Service and Support

Reliability means there is no need for excuses

Choosing a BrauKon means choosing efficiency and quality, which also applies to our service and support:

  • Quick and professional help around the clock
  • Avoidance of product loss
  • Reduced staff costs
  • Maximal availability of production facilities
  • Quick and uncomplicated

24/7 Service Hotline Around the clock

Direct contact to our service specialists:

Reduced rates and top priority for our service package clients

 
Send us an e-mail: freivpr@oenhxba.qr

Esto es lo que afirman nuestros clientes sobre la asistencia técnica de BrauKon

The team at Braukon, they are awesome. So satisfied with whole after sales services, congratulations.

We were happy with the quality, and wanted to continue the relationship with Braukon.
Braukon as been a great support system and has helped us see this project come to life. They're actually here with us now as we're inching closer to opening.

These guys can fix anything.

Very supportive & friendly (for Germans!). Just kidding I love Germans.

Bei unserem Neubau hat von der Planung über die Montage und Inbetriebnahme bis hin zur laufenden Produktion alles sehr gut funktioniert. Auch im Nachgang ist immer ein Braukon-Mitarbeiter zur Stelle, wenn ich eine Frage habe oder ich noch etwas in die Steuerung integrieren möchte.

Ich möchte ein Lob für euer Team aussprechen. Die Reaktionszeiten, Professionalität und Hilfebereitschaft ist im Office genauso spitze wie im Service. Christian Scheltner hat alles zur vollsten Zufriedenheit bei uns erledigt. Er hat keine Arbeit gescheut und sichtlich Freude und Eifer bei seiner Arbeit gezeigt.

BrauKon’s engineers, expert project management, installation crew and commissioning brew masters and technicians ensured the project was run smoothly, with clear communication.

Paquetes de asistencia técnica

Nuestros servicios de asistencia técnica agrupados

 

Care Flex Planned budget

Define your annual service budget and use our services.

Advantages

  • Discounted 24/7 Service Hotline
  • Annual budget according to your needs for more planning security
  • Extensive choice of services, flexible use
  • 10% on all services and spare parts
  • Budget can be carried over into the next year

Services

  • Customized maintenance plan, documentation support
  • On-site maintenance work by BrauKon upon request
  • On-site process and system optimization

 

Care Pro All-inclusive package

Regular maintenance work carried out by BrauKon experts. Extended warranty of 60 months on your brewery.

Advantages

  • Discounted 24/7 Service Hotline
  • On-site service within 1 – 3 working days in case of emergency
  • 10% on all services
  • Access to BrauKon special storage for critical spare parts

Services

  • Regular maintenance including spare parts
  • Annual preventive technical service by BrauKon specialist
  • Service slots freely selectable
  • On-site process and system optimization
  • Extended warranty of 60 months

 

Care Performance Technological service

Precise analysis, consultation and optimization of the entire brewing process.

Advantages

  • Reduced costs: Reduction of raw materials and operation time through technological analysis
  • Analysis of energy demands and saving potential
  • Direct access to technical and technological BrauKon expertise
  • Support in the development of recipes, process recommendations, optimization of work flow, etc.

Services

  • Staff training, either directly on-site or at BrauKon
  • Control and optimization of processes
  • 10h remote service and 10h telephone service
  • Analysis of system and program, adding new program steps
  • Annual visit by BrauKon specialist

 

24/7 Service Hotline Around the clock

Direct contact to our service specialists:

Reduced rates and top priority for our service package clients